H baj's Privacy Policy — Protecting Your Information

This privacy policy ("Policy") applies to the handling of personal information for users of the h baj platform — the hbaj.wine website and mobile app. By registering with h baj or using the platform, you are deemed to have agreed to this privacy policy.

H baj believes that every user's privacy is a fundamental right. We only collect data that is strictly necessary, and it is never misused without your consent. This Privacy Policy has been developed in accordance with international data protection laws and GDPR guidelines.

H baj collects the following information to manage your account, process payments, and ensure security. The reason for collecting each piece of information is clearly stated:

H baj uses your personal information only for specific and lawful purposes. Our privacy policy ensures your data is never used beyond its intended purpose. The main uses are outlined below:

• Account Management: For registration verification, login security, and account settings management.
• Payment Processing: Financial information is used to securely complete deposits and withdrawals.
• Customer Support: Our support team may access your information to quickly resolve your issues.
• Promotions & Bonuses: Your information may be used to send you relevant offers based on your preferences — but you can opt out anytime.
• Fraud Prevention: Login and transaction data is analyzed to detect and prevent suspicious activity.
• Legal Obligations: Data is used to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Platform Development: Analytics data is used to improve the user experience — and is always kept fully anonymous.

H baj never sells your personal information. However, data may be shared in certain specific circumstances — detailed below:

• Payment Partners: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum data necessary to process transactions. They are also bound by their own privacy policies.
• Technology Service Providers: Trusted technology partners involved in server hosting, email delivery, and analytics may access limited data as required to perform their services.
• Legal Obligations: Data may be disclosed in response to court orders, government investigations, or regulatory requests.
• Business Changes: In the event of a merger or acquisition, h baj may transfer user data with prior notice to members.

The h baj website and app use various types of cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

You can reject non-essential cookies by changing your browser settings. However, disabling essential cookies may limit some platform features.

H baj has implemented the industry's highest standard of technical security measures to ensure your privacy. Below are our core security practices:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit AES encryption. You can verify this by checking for the padlock icon in your browser.
• Two-Factor Authentication (2FA): OTP verification can be made mandatory at login to prevent unauthorized access to your account.
• Firewall Protection: Our servers are protected by international-grade firewalls that automatically block suspicious traffic.
• Regular Security Audits: Penetration testing and security audits are conducted by independent third-party experts at least twice a year.
• Limited Access Policy: Only authorized staff have access to specific information. All access is logged and monitored.
• Data Backup: Your data is regularly backed up in encrypted form on secure infrastructure.

Every member of h baj enjoys the following rights regarding their personal information. To exercise these rights, write to support@hbaj.wine:

• Right to Access: You can request to know what information h baj holds about you at any time.
• Right to Rectification: You may request correction of incorrect or incomplete information.
• Right to Deletion: In certain cases (where no legal obligation exists), you may request deletion of your information.
• Right to Restrict Processing: You may request to restrict the use of your information for specific purposes.
• Right to Portability: You may request to export your information in machine-readable format.
• Right to Object: You may object to the use of your information for marketing purposes.

H baj does not retain your data longer than necessary. Below are the retention periods for different types of information:

• Account Information: Retained for the duration of account activity and for up to 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory laws.
• KYC Documents: Retained for up to 5 years after account closure.
• Support Conversations: Retained for up to 3 years.
• Cookies & Analytics: Maximum 1 year, then automatically deleted.

Once the specified retention period ends, information is securely and permanently deleted.

H baj strictly enforces an 18+ policy. No one under 18 may use this platform, and we do not knowingly collect or process information from minors.

• Age verification is done at registration.
• If a minor's account is identified, it will be immediately closed and all information will be deleted.
• Age re-verification may be required at the time of any withdrawal request.
• If parents suspect their child is using h baj, please report immediately to support@hbaj.wine.

H baj reserves the right to update this privacy policy as needed. However, we remain committed to transparency and member convenience. Changes follow this process:

• Minor Changes: When wording is changed or clarified, the "Last Updated" date at the top of this page will be revised accordingly.
• Significant Changes: You will be notified via registered email and app notification if there are major changes to data usage purposes or security measures.
• Previous version: Upon request, you may receive a copy of previous policies.

Continued use of the platform after updated policies take effect will be considered your acceptance of the revised terms.

For any privacy questions, concerns, or complaints, you can contact h baj. We're ready to answer all your queries.

• Email: support@hbaj.wine (response within 24–48 hours)
• Live Chat: Log in to the platform and chat directly (24/7)
• Complaint Process: Complaints will be investigated and responded to within 15 working days of submission.